FAQs

Do you have a local sales rep?

During covid, we have moved to online zoom meetings for product demonstrations.  This is a great way to see how our products work and get a good feel for the product without being able to physically hold it in your hand.  Please contact us here to set up a zoom call.

Can I try a product sample before I buy it?

Yes.  We do this by taking your order for the sample item and payment details.  The credit card  payment will be processed in 30 days unless you contact us, in which case we can email you a return shipping label and once it is on its way back, we go ahead and cancel the pending payment.  For some of our larger products we ask that you contact us here to find out more.

Shipping times

We generally keep products in stock and ship within a day of ordering.  Allow 10 business days for standard shipping, and 5 business days for express post.  During Covid,  these times have increased by varying amounts.  We suggest allowing up to 3 weeks or more if possible.

Can I get a bulk order or recurring order discount?

We like to encourage bulk orders.  Please contact us here to enquire about this.

Do your products contain latex?

No, our products are mostly made from silicone.

Payment methods

Credit card payment is the most common.  We can also accept EFT payments for organisations that prefer it.